If your viéw looks different thán what weve déscribed here, you máy be using GóToAssist v5 (formerly knówn as RescueAssist).
Application Er For Pc Install The ApplicationBy running this installation package and leaving the applications installed, you will be able to quickly and easily start sessions and re-install the application, if needed.
Application Er For Pc Download And InstallFor instructions that apply to Mac agents, see Download and Install GoToAssist Expert Desktop App (Mac) for more information. Additionally, you cán view the Systém Requirements for Agénts. This application is required to install and launch the GoToAssist Expert desktop application. It must be installed on your computer, even if the GoToAssist Expert application is already installed. Application Er For Pc Download Procéss EachNote: If yóu remove the GóTo Opener application át a later timé, youll need tó go through thé entire download procéss each time yóu start a suppórt session from thé web app. We dont récommend that you dó this if yóu frequently start séssions from the wéb. The web browser will automatically start the GoToAssist Opener app, which will then launch the GoToAssist Expert desktop application (or install it again, if needed). The web browser will automatically launch the GoToAssist Opener.exe file, which will then launch the GoToAssist Expert desktop application (or install it again, if needed). If needed, cIick Start Séssion in the browsér window to réstart the download. The GoToAssist Expert desktop application will be automatically launched, and the agent can start hosting support sessions with customers. Note: If customérs remove the GóTo Opener application át a later timé, theyll need tó go through thé entire download procéss again. We dont récommend that customers dó this if théy frequently join suppórt sessions, as théy will lose thé benefit of fastér join times. See Use thé GoToAssist Expert Désktop App (Windows) fór next steps.
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